The face to face contact is one of the most critical aspects of monitoring services. In most states, case managers are required to make a face to face contact with their clients a minimum of once every 90 days. In some situations, case managers may make face to face contact on a monthly basis or other frequency. This largely depends on the type of case management services that are in place (i.e. foster care, medical, etc.). The face to face contact is particularly important when clients reside in group homes and other care facilities. The face to face contact allows the case manager to directly see that clients are living and being served in a clean, safe environment. I review a few things that case managers look for when conducting group home visits.
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