Monitoring services is yet another key case management duty. The monitoring phase is usually the final phase of the case management process that occurs after you have made the referral (linkage) and coordinated services that are now in place. The monitoring phase, in my opinion, is the easiest (or less difficult) aspects of case management. Monitoring is basically ensuring that services are delivered as specified on the treatment plan and that the client is satisfied with all services. Case managers also monitor for safety and are mandated to report any suspected abuse or neglect. Although case management services may differ slightly depending on the program and state, a monthly contact of some kind is usually required to monitor services (and bill Medicaid of course). There are several methods case managers use to monitor client services and overall progress on treatment goals.
YOU MAY LIKE