Teamwork is yet another critical aspect of having a good case management program. There is no case manager that can have all the answers so it is important to work together to solve problems and provide the best services possible. Your co-workers can be a valuable source of information, especially during crisis situations. I’ve been a case manager for over 10 years and I still ask questions all time. You never know who may have that one resource that can save your day.
Case managers in the same unit can have different backgrounds based on education and work experience. These differences create a diverse knowledge base that help to insure a high level of service delivery. Teamwork is one of those subtle aspects of case management that are used on a daily basis. People like case managers and other human service professionals tend to have the natural instinct to help others. I’ll lay out just a few of what I feel are the most important benefits of teamwork when in reference to case management and human services.
Most agencies require a scheduled time for each case manager to sit down with a supervisor to discuss their progress. That can occur weekly, bi-weekly, or monthly depending on the agency policy. This is usually the time that case managers discuss both the progress of their cases as well as their productivity and career objectives. It’s a time that can be used to for staff development and it also keeps your supervisor informed of everything going on with your caseload. This is particularly important if you have active cases that have legal involvement or active cases with Child Protective Services or Adult Protective Services. Active communication between the case manager, co-workers, and supervisors insure that clients are provided the highest level of service and are complaint with all state, local, and agency regulations.