The human services field can present some serious challenges that can test your mental and emotional fortitude. There are also times when you are challenged physically and have to respond accordingly to ensure the safety of all parties involved. As a human services professional, you will occasionally encounter a client or family member who is verbally and/or physically aggressive. In most cases, a client is displaying aggression in the clinical setting. Staff working in residential and day support settings tend to encounter aggression more often than any other human service professions. Psychiatric hospital settings also pose a significant risk to mental health technicians, nurses, and doctors. I will list a few tips that are common sense but it doesn’t hurt to remind yourself how to respond to difficult personalities and behaviors.