This post discusses some of the essential functions of case mangers. These functions are pretty universal across most case management programs.
I often get into conversations with other service providers and they ask me “What do case managers actually do?” I think a better question would be "Is there anything a case manager doesn't do?" However, case managers provide three essential functions for the people they serve. These functions are providing linkage to community resources, coordinating services, and monitoring services.
Monitoring services regularly ensures that the client is happy with services and that services are provided as stated on the treatment/support plan. Regular monitoring is also needed to ensure the health and safety of the client. Case managers are mandated reporters and are obligated to report any suspicion of abuse or neglect.
Also See: Case Management 101: The Basics