One of the key components to case management is the ability to develop and maintain professional relationships. These relationships are critical when it comes to locating resources for consumers as well as professional development.
One of the most important functions of case managers is monitoring client services to ensure that they are receiving the most appropriate level of care. In many ways case managers serve as a regulatory agency, as they are tasked with making sure service providers are adhering to state regulations. Working with several service providers over time should give you a good understanding of which agencies provide the best care. It should also give you a good feel for what agencies to avoid as well.